OSV Quality Service Charter

• We will deliver your vehicle within the agreed time frame and keep you mobile in the event of a delay;
• We listen to your needs, and will provide you with clear and accurate information;
• We will at all times be honest;
• We will keep your financial information in a secure system and cross shred documents before disposal;
• We are independent from any one financial provider;
• We fix your price once the deposit is paid;
• We provide car mats;
• We will update you with the progress of your vehicle, and you will receive a courtesy call after your vehicle has been delivered;
• We are a member of the BVRLA (British Vehicle Rental and Leasing Association);
• We can save you money on your vehicle insurance and/or provide better cover;
• We are authorised and regulated by the Financial Services Authority to advise on and arrange general insurance contracts and therefore to offer a range of non-investment insurance policies to customers.

Terms And Conditions

OSV services are governed by our Terms and Conditions, please read them by clicking here.