What does it mean when the DVLA can’t find your details?
The DVLA is the government body that is the national centre for issuing licences and registering cars. So, it essentially keeps all the information about all the cars registered in the United Kingdom.
Which means your car should be on there. Right? There may be an occasion when the DVLA cannot find your details.
The main thing to do in this situation is to not panic. There are a few reasons why the DVLA might not have your details and in this article, we are going to go through these reasons, and what you can do to fix them.
Who are the DVLA?
The DVLA are, as we mentioned above, the national centre for issuing licences and registering cars. Everyone who drives a car in this country is on the DVLA register. That’s around 45 million driver records and 39 million vehicle records.
The DVLA also collect your Vehicle Excise Duty (VED), record disqualifications and medical conditions and help the police to name but a few responsibilities.
Why are my details not on the DVLA website?
There are different reasons why your details might not be on the DVLA website. In this section of the article, we are going to talk about the different scenarios and how you can fix them.
Why is my new car not showing up on the DVLA website?
If you have bought a new car and you are waiting for it to be delivered, then you might want to check its registered on the DVLA website. However, you may find that it isn’t on there. But don’t worry, there is a perfectly valid explanation for this. Dealerships are allocated the registration number of a car a week or two before it’s due to be delivered. However, they won’t register the car with the DVLA until the day of delivery. This is essentially because they don’t want to register a car and then the order be cancelled. So your new car won’t be on the DVLA website until the day of delivery. And even then, it might take a few days for it to appear. This is because of the sheer amount of cars that get registered on the DVLA website every day, so it may take a few days. We recommend checking back a week or so after to ensure that it’s on there.
There may be an occasion where the dealership may need more information from you before they can register the car. In which case, you will have to provide them with the information promptly so they can register the car.
However, there could be another reason. While it’s very rare, we have seen it happen. The dealership may have put the wrong registration plate on your car. So, the registration plate that has been allocated to you could be something like BBC but your registration plate on your car is BCC. In which case, you contact the dealer and they will change it no problem.
What should I do if my car still isn’t appearing on the DVLA?
If your car still isn’t appearing on the DVLA then this is what you have to do;
Contact the dealership or vehicle broker you got your car from. If the dealership is in the wrong, then it will be fixed with no problem. If the dealership says they’ve done everything right then you will contact the DVLA. If you are leasing a car, then you will need to contact your finance house they will be the ones who will contact the DVLA because they are the registered keeper of the vehicle. You can read more about registered keepers here.
However, if you are buying the car, then you will contact the DVLA yourself. They will then rectify the issue. Once the vehicle is registered, you will receive the V5C, or the log book, within 6 weeks.
Why is my used car not showing up on the DVLA website?
If you have just bought a used car, then you will need to register it with the DVLA under your name. This is pretty straightforward and doesn’t take too long.
The seller will fill out section 6 of the log book. This is the ‘new keeper or new name/new address details’. You will both sign the declaration in section 8. They will have to fill in section 10, the ‘new keeper supplement’ and hand this over to you. This is also known as the V5C/2. They will then send the V5C to the DVLA.
You will then receive a new V5C within 2 to 4 weeks of getting the old one.
What do I do if I haven’t received a new log book?
If you haven’t received your new log book then you will have to complete a V62 form which you can download here (or get from any Post Office branch).
You will then send it to the DVLA with the V5C/2 given to you by the person who sold you the vehicle. You need to send the V5C/2 with it, otherwise you will have to pay.
If you still haven’t received anything after six weeks after sending the V62 form in, you will have to contact the DVLA.
How do I view my driving licence details?
You will be able to check your driving licence details here. You can;
- See your driving record
- Check penalty points and disqualifications
- Create a licence ‘check code’ to share this information with someone else such as a car hire company (this code is only valid for 21 days)
There is no reason why the DVLA should not have your licence details correct. The only reason they may not, is if you haven’t updated them. For example, when you have moved house or changed your name.
How do I change my details on the DVLA?
If you need to change your name or your address then you need to do this as soon as possible. You will have to ensure that your licence, your vehicle log book and vehicle tax are all up to date with this new information.
If you tax your car via direct debit then you will need to change the billing address as well. If you don’t update your address, then you can be fined up to £1,000. It only takes five minutes, is free, and you can do it all online here. In conclusion, the chances of the DVLA not having your details is very slim. There is a chance that the dealership registered the wrong plate with the wrong car when you first purchased it, in which case, it is very easily fixable. Or, the details may have not been put on the DVLA website yet. When you buy a used car it is your responsibility, and the sellers, to change these details and register the used car with you on the DVLA. It is also your responsibility to change your information, such as your address, should it change.
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170 Comments
My licence is not showing online always say your details are incorrect
Hi there Sarbjot, thank you for your query. This could indicate several possible issues:
Data Entry Errors: Ensure that you are entering your details exactly as they appear on your driving licence. Even minor discrepancies like misspelled names or incorrect dates of birth can lead to errors.
Technical Glitches: Sometimes, technical issues on the DVLA website or database can prevent accurate retrieval of information. Try accessing your details using different devices or web browsers to rule out technical problems.
Data Update Delays: It’s possible that recent updates or changes to your licence information have not yet been processed by the DVLA database. In such cases, it may take some time for the system to reflect the latest information accurately.
Incorrect Information: If you recently updated your licence details or personal information with the DVLA, double-check to ensure that the changes were correctly processed. Any discrepancies between your actual details and the information on record can lead to access issues.
If you continue to experience difficulties despite verifying your details, consider reaching out to the DVLA directly for assistance.
have tried many times to check my driving licence details on the DVLA website but, every time I try I get the message ” your details are incorrect please try again ” this is very frustrating and annoying as I need to check my licence details quite often for work, yes I am inputting the correct details. Why is this happening ? I was contacted DVLA By phone it’s not giving me any solution please help me
Hi there Mahder, I understand your frustration with the DVLA website issue. Here are a few suggestions to help resolve the problem:
Clear Browser Cache: Sometimes, stored data in your browser can cause issues. Try clearing your browser cache and attempt to access the DVLA website again.
Browser Compatibility: Ensure you are using a compatible and up-to-date web browser. Try accessing the website from a different browser to see if the issue persists.
Account Lockout: Multiple unsuccessful login attempts can lead to an account lockout. If this is the case, you may need to contact DVLA customer support to unlock your account.
Device or Network Issues: Try accessing the DVLA website from a different device or network to rule out any device-specific or network-related problems.
Password Reset: If you’ve ruled out other issues, consider initiating a password reset on the DVLA website to ensure you have the correct login credentials.
Having moved a couple of months ago I have been trying to change my address on my driving licence. I have managed to get my log book updated but the driving licence is presenting issues. The online form doesn’t recognize my details. I have spoken to the DVLA on at least three occasions but they can offer no answer except to do a manual application.
Why would this happen?
Hi there John, thank you for your query. It’s frustrating that you’re facing difficulties updating your address on your driving licence. Online systems sometimes encounter issues recognizing certain details. Possible reasons could include data discrepancies or technical glitches. While the DVLA suggests a manual application, you might want to double-check the information you’re entering and ensure it matches your records accurately. If the problem persists, the manual application remains a viable option to ensure your details are updated correctly. If you have further questions or need assistance, consider reaching out to the DVLA for guidance.
Hello,
I bought a car with 6 months tax. I can’t find the log book (unfortunately things get swept away with children’s books and toys in our house if you don’t file them immediately.) I’ve gone online to apply for a replacement logbook to SORN it (the turbo went and brakes were seizing, so I am awaiting news under the warranty), but I am getting this message: “The information you have entered is either incorrect or you cannot continue online for this vehicle for other reasons.”
Do you know what the other reasons may be? Should I call the DVLA?
Hi there, thank you for your query. The message you received could be due to various reasons. Here are a few possibilities:
Incorrect Information: Double-check the details you entered to ensure accuracy. Make sure the vehicle details and your personal information match the records.
Outstanding Payments or Penalties: If there are outstanding payments or penalties associated with the vehicle, it might prevent you from completing the process online. Ensure all dues are settled.
Vehicle Reported as Stolen or Scrapped: If the vehicle has been reported as stolen or scrapped, it could impact your ability to make changes online. Contact the DVLA to verify the status of the vehicle.
Specific Circumstances: Some specific circumstances may require manual intervention or additional documentation. This could include issues like outstanding finance on the vehicle or changes in ownership that haven’t been updated.
Considering the situation, it might be a good idea to contact the DVLA directly. They can provide specific information about your case and guide you on the necessary steps to resolve the issue. Calling the DVLA is a prudent next step to ensure a quick and accurate resolution to the problem you’re facing. They will be able to provide personalised assistance based on your situation.
I passed my driving test while i was in the army inabout1969 it was civillian test .dvla could not find my records wat should i do
Hi there Christopher, thanks for your query. If the DVLA is unable to locate your records, we recommend taking the following steps:
Contact DVLA directly: Reach out to the DVLA customer support or visit their website for guidance on how to proceed.
Provide necessary details: Make sure you have all relevant details on hand, including your full name, date of birth, any previous addresses, and the details of the test if available. This information will assist the DVLA in their search.
Consider alternative documentation: If you have any old documentation related to your driving test or license, gather those as they might serve as supporting evidence.
Seek professional assistance: If the issue persists, you may want to consult with a driving license specialist or legal advisor for additional guidance.