CUSTOMER SERVICE

CUSTOMER SERVICE

But I don’t want to speak to a sales person | How an OSV rep can help you

Salespeople have a bad name, at OSV we like to think of them more as advisers. Here's how they can actually help you.
I don't want to speak to a sales person
Ok, I get it. Sales people have a bad reputation for being pushy and oddly over friendly which can be somewhat disconcerting. But, not all salespeople are cut from the same cloth. Rid your mind of the picture of a suited estate agent type and instead cue an OSV vehicle specialist. A breath of fresh air, these guys are experts in car leasing and car finance. We'd say they were more customer service agents than sales people. Yes, they are there to sell leases but they are highly trained to ensure every customer who gets in touch are provided with all of the information they need to make the decision themselves. We don't do pushy.

What are the risks involved when buying from a vehicle broker?

Are there any risks involved when I buy from a vehicle broker?
One of the most important decisions when buying a car is who you’re going to buy it through. You might be considering a broker, or perhaps going through a dealership. Either way, it’s worth knowing the risks involved with these options. While buying from a vehicle broker should be a stress-free experience, there are some things you should be aware of. In this article we'll be talking about some of the risks involved with buying through a vehicle broker, and how you can reduce or eliminate those risks. One of the risks involved with going through a vehicle broker is that they might not be reputable. To ensure that your vehicle broker is reputable, you should...

Price vs customer service: What’s more important when buying a car?

How can I get a great price and great customer service?
Low price and a high standard of customer service. You want both, right?Unfortunately, a great price doesn’t always come with great customer service. It goes without saying that price is one of the biggest, and in some cases the biggest, consideration for customers when deciding on a purchase. But, no matter how great the price is, we want to have our expectations met and have a hassle free experience. While pricing in the automotive industry is becoming increasingly competitive and therefore more attractive, research shows that no matter how good the deal is, customers want and expect great customer service. So, can you have a great price and a great customer service experience? You can, but there are things you should be aware of beforehand...
    Back to top