What does it mean when the DVLA can’t find your details?

Can't find your details on the DVLA website? This is what could have happened...

The DVLA is the government body that is the national centre for issuing licences and registering cars. So, it essentially keeps all the information about all the cars registered in the United Kingdom.

Which means your car should be on there. Right? There may be an occasion when the DVLA cannot find your details.

The main thing to do in this situation is to not panic. There are a few reasons why the DVLA might not have your details and in this article we are going to go through these reasons, and what you can do to fix them.

Who are the DVLA?

The DVLA are, as we mentioned above, the national centre for issuing licences and registering cars. Everyone who drives a car in this country is on the DVLA register. That’s around 45 million driver records and 39 million vehicle records.

The DVLA also collect your Vehicle Excise Duty (VED), record disqualifications and medical conditions and help the police to name but a few responsibilities. 

Why are my details not on the DVLA website?

There are different reasons why your details might not be on the DVLA website. In this section of the article, we are going to talk about the different scenarios and how you can fix them.

Why is my new car not showing up on the DVLA website?

If you have bought a new car and you are waiting for it to be delivered, then you might want to check its registered on the DVLA website. However, you may find that it isn’t on there. But don’t worry, there is a perfectly valid explanation for this.

Dealerships are allocated the registration number of a car a week or two before it’s due to be delivered. However, they won’t register the car with the DVLA until the day of delivery. This is essentially because they don’t want to register a car and then the order be cancelled. So your new car won’t be on the DVLA website until the day of delivery.

who is the registered keeper of a lease car

And even then, it might take a few days for it to appear. This is because of the sheer amount of cars that get registered on the DVLA website every day, so it may take a few days. We recommend checking back a week or so after to ensure that its on there.

There may be an occasion where the dealership may need more information from you before they can register the car. In which case, you will have to provide them with the information promptly so they can register the car.

However, there could be another reason. While it’s very rare, we have seen it happen. The dealership may have put the wrong registration plate on your car. So, the registration plate that has been allocated to you could be something like BBC but your registration plate on your car is BCC. In which case, you contact the dealer and they will change it no problem.

What should I do if my car still isn’t appearing on the DVLA?

If your car still isn’t appearing on the DVLA then this is what you have to do;

Contact the dealership or vehicle broker you got your car from. If the dealership are in the wrong, then it will be fixed no problem. If the dealership say they’ve done everything right then you will contact the DVLA.

who regulates car leasing companies

If you are leasing a car, then you will need to contact your finance house they will be the ones who will contact the DVLA because they are the registered keeper of the vehicle. You can read more about registered keepers here.

However, if you are buying the car, then you will contact the DVLA yourself. They will then rectify the issue.

Once the vehicle is registered, you will receive the V5C, or the log book, within 6 weeks.

Why is my used car not showing up on the DVLA website?

If you have just bought a used car, then you will need to register it with the DVLA under your name. This is pretty straightforward and doesn’t take too long.

The seller will fill out section 6 of the log book. This is the ‘new keeper or new name/new address details’. You will both sign the declaration in section 8. They will have to fill in section 10, the ‘new keeper supplement’ and hand this over to you. This is also known as the V5C/2. They will then send the V5C to the DVLA.

You will then receive a new V5C within 2 to 4 weeks of getting the old one.

What do I do if I haven’t received a new log book?

If you haven’t received your new log book then you will have to complete a V62 form which you can download here (or get from any Post Office branch).

You will then send it to the DVLA with the V5C/2 given to you by the person who sold you the vehicle. You need to send the V5C/2 with it, otherwise you will have to pay.

If you still haven’t received anything after six weeks after sending the V62 form in, you will have to contact the DVLA.

How do I view my driving licence details?

You will be able to check your driving licence details here. You can;


  • See your driving record
  • Check penalty points and disqualifications
  • Create a licence ‘check code’ to share this information with someone else such as a car hire company (this code is only valid for 21 days)


There is no reason why the DVLA should not have your licence details correct. The only reason they may not, is if you haven’t updated them. For example, when you have moved house or changed your name.

How do I change my details on the DVLA?

If you need to change your name or your address then you need to do this as soon as possible. You will have to ensure that your licence, your vehicle log book and vehicle tax are all up to date with this new information.

If you tax your car via direct debit then you will need to change the billing address as well. If you don’t update your address, then you can be fined up to £1,000. It only takes five minutes, is free, and you can do it all online here.

what is covered in the terms and conditions of my lease

In conclusion, the chances of the DVLA not having your details is very slim. There is a chance that the dealership registered the wrong plate with the wrong car when you first purchased it, in which case, it is very easily fixable. Or, the details may have not been put on the DVLA website yet. When you buy a used car it is your responsibility, and the sellers, to change these details and register the used car with you on the DVLA. It is also your responsibility to change your information, such as your address, should it change.  

Thinking of leasing a car Discover what research you should do before sourcing a lease
Rachel Richardson
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  • Phill| 6th August 2020 at 1:51 pm Reply

    In respect of check codes for driving licence. I also am unable to check my driving licence on line.
    You can print a form on the website and apply by snail mail, allow two to three weeks.
    However, having sent this to my insurance broker they seem oblivious to the paper copy being legal and just repeat asking for check codes. I asked them to try, giving all relevant details and they could not access the information. Bit of a dog’s breakfast right now.

    • Rachel Richardson| 10th August 2020 at 9:49 am Reply

      Hi Phill,
      As with most businesses there is a bit of a delay due to recent circumstances. However, they also offer the facility to apply over the phone:
      Apply by phone

      0300 083 0013
      Monday to Friday, 8am to 7pm
      Saturday, 8am to 2pm

  • Jane Bailey| 5th May 2020 at 1:44 pm Reply

    My driving license details are not recognised and it has now frozen me out of the Government Gateway site for my tax returns. I’ve had my license for over 30 years so how on earth can this be wrong? This is causing unbelievable stress at a time when we really need to have access to our details due to the lockdown situation.

    • Rachel Richardson| 7th May 2020 at 3:47 pm Reply

      Hi Jane,

      We have heard this from a number of people who have also discovered that at present they are unable to speak with anyone. Unfortunately, as with many businesses they are also working with reduced staff working from home. Hopefully they will resolve these issues soon as it is end of tax year and a lot of people are currently trying to submit their information. Having looked at their website the government is offering levels of leniency with late submission due to the current situation.

  • Sawtantar kumar| 7th April 2020 at 12:50 pm Reply

    Hi dvla for sharing your driving licence code something wrong apper meassage but on driving licence detail r correct . Insurance company threatened we cancel your insurance. But should I do during covid 19 all dvla services suspended.

    • Rachel Richardson| 7th April 2020 at 1:04 pm Reply

      Thank you for your comment. This appears to be quite a common question when it comes to vehicles on the DVLA website. As we have previously recommended…
      In the first instance contact your insurance company directly and explain the situation to them.

      We have more detail about why your vehicle may not be registered in another article which will explain what you should do if your vehicle can’t be found on the DVLA site. You can find that article here.

  • Stephanie Allen| 25th March 2020 at 7:57 am Reply

    My partner has the same problem with his “checkcode” – details aren’t recognised. It’s such a pain ! Now insurance company is threatening to cancel his insurance as they are unable to verify.

    • Rachel Richardson| 25th March 2020 at 8:22 am Reply

      Hi Stephanie,

      Thank you for your comment. In the first instance we would recommend your partner contacts his insurance company directly and explains the situation to them. We have more detail about why your vehicle may not be registered in another article which will explain what you should do if your vehicle can’t be found on the DVLA site. You can find that article here.

  • Christine| 17th March 2020 at 11:46 am Reply

    Hi I have bought a car from a dealer it was from a company the dealer didn’t receive the v5 and we were advised to complete a v62 which we have done however post office couldn’t process as the vehicle is still registered to the owner before the car dealer. I am panicking as it was a lot if money. The dealer had done an hpi check and we’ve done our own so sure it’s not stolen or has any outstanding finance. Will we be able to get a registration document for it?

    • Rachel Richardson| 17th March 2020 at 3:59 pm Reply

      Hi Christine,
      Thank you for your question. We would recommend you contact the DVLA directly. They are the best people to advise you in this sort of situation.

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