OSV began in 1997 when Andrew and Debbie Kirkley decided to stop working for PLCs, forming a company where people were the focus. They’d had enough with working for companies where employees were just numbers on a payroll and customers were only seen as profit.
OSV has grown from a one man band to an office filled with enthusiastic employees, with customer experience still the main focus to everything that’s done.
With over half of the business coming from recommendations and return customers, it’s safe to say the level of service you’d receive if you chose OSV is something you don’t need to worry about.
‘I can only say that it has been the easiest and most trustworthy process I have ever recieved with any purchase and would like to go on record as thanking you personally for your outstanding customer service and attention to detail with the service you had provided. You are most certainly an asset to your company.’Jason about Ashley Jackson
‘I must say i am very impressed with your resume and your experience in your field. I had no negative aspects of my dealings with you and found the whole deal was transacted in a very professional manner.’Stephen about Chrissie Clark
‘I am very happy in all my dealing with you personally, both email and by phone and thanks you for bringing the deal to my attention.’Martin about Chris Meek
‘The service was efficient, courteous and informed and professional from all aspects of the original enquiry to delivery. We changed our requirements following good advice from Jamie Jeffrey offering a better alternative’Peter about Jamie Jeffrey
‘Many thanks for all you have done through this process, it’s been a pleasure doing business with you.’John about Martin Mitton
‘From start to finish it has been a pleasure to deal with you, and the personal service you provided delivering my new car and taking away my old one for part exchange was very helpful. I will certainly recommend your services to my colleagues and also hope to deal with you again in the future’Lee about Matt Measor
‘I really have appreciated your resilience and constant support throughout the process, allowing us to reach a great solution. I would, and I have, recommended OSV and you already’Laurent about Miles Ridley
‘I really appreciated your advice throughout the process, you are clearly very knowledgeable and I am very happy with the recommendations you made and the service you have provided, thank you’Louisa about Will Lucie-Smith
‘Professional, polite, thorough, great service…thank you’Ray about Becca Wells
‘Thanks again for another great experience, we have dealt with you for years and will continue to work with you and recommend your services without hesitation’Nick about Ben Murphy
‘Thanks for the guidance throughout the documentation process, you made everything easy and helped me to get my new car sooner than expected, thank you’Tina about Chanayd Henman
‘Thanks for your prompt response to my enquiry, I can see you really care about providing great service and you have, thank you’Peter about Tina Kirwan
Why Choose OSV?
We’re very proud to be able to say over half of our sales come from repeat customers or recommendations, proving that customer service and a great experience for you is a top priority to us.
We’ve been approved with the BVRLA for over 15 years so you can rest assured that we know every aspect of vehicle leasing and renting so you know you’re in safe hands with us.
Over 100 years experience between us
We know what we need to ask and when we need to ask it. You can relax knowing everything will be taken care of by people who have the experience to know exactly what to do, without using up your time unnecessarily.
The OSV Customer Journey
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