Do I need to service my lease car at a franchised dealer?
When you lease a car, you have to get it serviced. Not only do you have to get it serviced, but you also have to get it serviced on time and at the recommended intervals. This is because when you return your lease vehicle, the leasing company will check your service history. But, do you have to get it serviced at a franchised dealer?
We understand that servicing and maintenance of the car is one of the most common worries for customers and we have educated thousands of customers on exactly what the obligations are with regards to servicing lease cars. Which is why we’re going to explain why you should get your car serviced at a franchised dealer.
Do I have to get my lease car serviced?
Yes, you absolutely have to get your lease car serviced. And you have to get it serviced regularly, at the right place.
Although you don’t own the car or the van you are leasing, you are still responsible for the upkeep. The leasing company wants the vehicle to be returned in a roadworthy condition, and if it isn’t, then you can incur extra charges. Which is why it’s important you get it serviced.
Do I have to get my lease car serviced at a franchised dealer?
When you get your lease car serviced, it’s recommended that you go to a franchised dealer to do so. You will find the required terms stated in your Finance Agreement.
Why do I have to get my lease car serviced at a franchised dealer?
There are quite a few reasons why you should get your lease car serviced at a franchised dealer, and they are for your benefit. I’m going to go into a bit more detail so you can understand exactly why you have to get your car serviced at a franchised dealer.
You can guarantee that the technicians are experienced
If you go to a franchised dealer, you can be sure that your technicians are going to be highly trained and have mountains of experience. Technicians at a franchised dealer will have access to the latest diagnostic equipment and genuine parts so you know that you’ll be getting a first-class experience. Not only that, but they can also record the service on the manufacturer’s database and in your servicing book.
Where can I get my car serviced?
As long as the dealership supply new vehicles of the same brand as your own, you can get your lease car serviced anywhere. All manufacturers have a wide network of dealerships who can service your car; there’s no rule that you must go back to the supply garage. This means that if you are away for business or if you’re on holiday, and you need your car servicing, the chances are you’ll be able to get it done straight away.
Will the quality of service be better at a franchised dealer?
There are many dealerships that will offer a collection and delivery service as well as a courtesy car for the duration of your lease cars service. Not only that, but there are some dealerships that will loan you a demonstrator model so you can start thinking about your next car.
Also, should your car need any outstanding recall work or software updates, going to a franchised dealer means that all of that will often be done without any extra charge to you.
Will it cost more to get it serviced at a franchised dealer?
Yes, it will, but it’s worth it.
When it comes to getting a service, you get what you pay for. If you don’t go to a franchised dealer and instead go somewhere offering it cheaper, how do you know you’re getting the best service? You don’t, and you probably aren’t.
If you don’t get your car serviced properly, then you could incur charges at the end of your lease agreement, and they could be significantly more than the money you saved by not going to a franchised dealer.
How much will a service for my lease car cost?
The cost of servicing your lease car will depend entirely on the manufacturer and the model. This will also influence the time between services.
You may have to get your car serviced every 20,000 miles or two years, depending on which comes soonest. Or, you may have to get your car serviced every 12,500 miles, or once a year. There will also be cars that tell you when a service is due depending on how you drive, which is handy. But ultimately, how much servicing your lease car will cost is completely dependent on your situation.
An example of costs for a lease car service
To give you a rough idea of how much the servicing will cost if you go through a franchised dealer, we’ve provided an example of the servicing costs on a car roughly the size of a Honda Civic:
– First Service – £150
– Second Service – £230
– Third Service – £150
– Fourth Service – £350
You can read our article on the servicing costs on a lease car here.
Should I get a Maintenance Agreement?
When thinking about servicing your lease car, it’s worth considering a maintenance agreement. If you have a longer contract or doing a higher mileage, then this is definitely something you should consider. A maintenance agreement will cover routine services as well as wear and tear items such as brake pads and wiper blades. Also, maintenance companies have significant buying power when it comes to labour costs and parts, so you could end up saving yourself a fair bit of money in the long run.
Ultimately, yes, you do have to get your car serviced at a franchised dealer. While it may cost you more money you will be safe in the knowledge that your car is being tended to by experienced, approved technicians who will have access to genuine parts and the latest equipment.
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If I use a local reputable garage to service my contract hire vehicle, and they use genuine parts from the supply dealership, why should I be stopped from doing this. This is a fantastic way of dealers ripping off their customers.
Hi there Steve, as your vehicle is on a Contract Hire it is owned by the lease company, therefore they can decide where the vehicle is serviced. Some lease companies insist the vehicle is serviced at franchised dealers to protect the warranty and residual value, others require it to be serviced at an approved VAT-registered dealership. When you come to renew your Contract Hire, reach out to me and we will be able to advise which lease companies will be best for you if you want to use non-franchised dealers to service your vehicle.
I have just had a major service on my car which has done 9000 miles. This is the second service as it is now 2 years old. The price I was charged for what was done was astronomical compared to an independent garage. If this is meant to be value for money and better for the car I fail to see this.
Hi there Sally, thank you for sharing your comment. We recommended you take your lease car to a franchised dealer so that it’s more likely parts used in repairs are genuine and you avoid any charges at the end of the agreement.
>> When you get your lease car serviced, it’s recommended that you go to a
>> franchised dealer to do so.
my local vw dealer insists on scrubbing the car with a bucket of water and gravel, even if you ask them not to. my supposedly new lease car is now covered in fine scratches all over the body and windscreen, plus the windscreen now has lovely scratch arcs where grit was legt on the wipers after being serviced. only a fool would take their car there for servicing.
Sorry to hear this. As we mention in the article, it is recommended, however, unless it is actually stated in writing in your lease agreement, it is only a recommendation.
No where in the lease does it say I need to service the vehicle at the Dealership so is your advice based on dealership unfair practice or legal requirements?
Thank you for your question on the requirements. In the article we mention it’s recommended you go to a franchised dealer to get your service carried out. However, there are other options. If it is a contractual requirement it will be stated in your finance agreement.
We hope this helps.