Why is my car not showing on the DVLA database?

Can't see your car on the DVLA database? This could be why...

  • What is the DVLA?
  • Who is responsible for registering my car?
  • Should I check my car is on the DVLA when it’s delivered?
  • How can I get insurance if my car is not showing?
  • Why is my car not showing on the DVLA database?
  • What should I do if my car is not registered with the DVLA?
  • Where can I check my car is on the DVLA database?

You’ve got your new car, and you want to check something on the DVLA database. Maybe you want to check when your car tax is due, or you just want to have a look to make sure it’s on there. But, it’s not. You can’t find your car on the DVLA.

Why?

There are a couple of reasons as to why your car is not showing on the DVLA database. We’ve advised people on this before so we’ve written an article explaining what the DVLA is, why your car might not be on it, and what you can do about it.

What is the DVLA?

Firstly, what is the DVLA? The DVLA is the Driver Vehicle Licensing Authority. It’s a government body that is the national centre for issuing licenses and registering cars. It is also where points are added and where you register your car as off the road. It’s also where all new cars are registered.

The DVLA is the only place of its kind.

Who is responsible for registering my car on the DVLA database?

The dealership is the one responsible for registering the car. It’s completely down to them. However, sometimes the dealership will need extra information from you. Then, naturally, it’s down to you to provide it. Otherwise, they might not be able to register your car on the DVLA.

It should be noted here that no dealer should ever release a car that has not been registered with the DVLA. So, it’s pretty rare for it not to be showing on the database.

Man on phone

Why is my car not showing on the DLVA?

Dealerships are allocated the registration number of a car about a week or two before it is due for delivery. However, they will not register the car with the DVLA until the day of delivery. The main reason for this is that they don’t want to tax and register a car, only for the order to be cancelled. It’s as simple as that.

So one of the main reasons why your car is not showing on the DVLA database is because it hasn’t been registered yet.

Also, the DVLA is a national body. So you can imagine how many thousands of cars are registered on it every day. This means that your car may not appear on the DVLA database until a few days after the delivery. This is because of the sheer volumes that are registered on a daily basis.

If you’ve just got your car and it’s not on there, then give it a couple of days and check again.

Still not there?

There is another reason why your car is not showing on the DVLA. It’s very rare, but I have seen it happen. And that is that the wrong plate has been put on your car. For example;

The registration number that has been allocated to your car is ABC. But, the registration plate on the actual car says ABD.

If this has happened, then the dealer will just issue the right plate to you. It’s very easily fixable.

REGISTERING A LEASE CAR

Do you register your lease car with the DVLA?
Find out more in our article.

Mazda3 SE-L Lux Hatchback

What should I do if my car is not registered with the DVLA?

If you have noticed that your car is not on the DVLA database then this is what you do.

It’s a very simple process, and the key is not to panic. It’s not your fault so there’s nothing to worry about. It’s easily sorted.

You need to contact your broker or supplying dealer immediately. If the dealership are in the wrong, then they’ll sort it no problem. If the dealership says they have done everything right, then you have to contact the DVLA.

If you are leasing a car, it’s at this point that you need to contact the finance house. This is because, on a contract hire, the finance house is the registered keeper of the car. Therefore the dealership would have registered it to the finance house. Therefore they are the ones that need the DVLA to rectify the issue. For more information on who the registered keeper of your vehicle is, read our article here.

Woman on telephone using computer

Should I check my car is on the DVLA when it’s delivered?

You might be wondering ‘is it vital that I check my car is registered?’

Not really, no. If your car is not showing on the DVLA then it will be flagged up pretty early on. Insurance companies use similar databases so they will alert you if they can’t find your car.

If they don’t, then the police will. The police use the same database as well. Again, it’s no big deal; they know that it’s not your fault.

Regardless of how or when it gets flagged up, you can get it sorted in no time.

How can I get insurance if my car is not showing on the DVLA?

Now, you might be thinking ‘well, how can I insure my car if it’s not even on the DVLA?’. And, you are right to ask that. These days, many insurance companies use automated systems. To get a quote, you simply put in your registration. But, how can you do that if it’s not registered?

We get asked this quite a lot. So what we tell our customers is that you should ring the insurance company instead. Explain the situation and tell them why it’s not appearing on the database. They should be able to give you an insurance quote based on the specification and the P11d value.

Where can I check my car on the DVLA?

There are multiple sites that come up when you search on the internet for a vehicle checker. However, the best one to use is the DVLA vehicle checker.

You will need to know the vehicle’s make and registration. You can find out everything from:

 

  • When the MOT expires
  • When the current tax expires
  • The date it was registered
  • The year of manufacture
  • CO2 emissions

 

And pretty much everything else you would want to know about your car. Including the colour.

So there could be a few reasons as to why your car is not showing on the DVLA. But, the chances of it happening are very slim. If it isn’t, then it’s down to either the dealership or the DVLA to rectify the problem. As we’ve said many times during this article, it’s a problem that is very easily resolved.

If you wish to find out more detail about a car registration – e.g. address of the registered owner – you will need to write to the DVLA as this information is not available via their online portal.

REGISTERING A LEASE CAR

Who registers a lease car with the DVLA?
Find out more in our article.

Citroen C3

Rachel Richardson

Rachel has been writing for as long as she can remember. She loves the written word and likes nothing more than to research something until she knows all she can about it.
Rachel Richardson

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23 Comments

  • Jo| 12th November 2019 at 5:45 pm Reply

    Hi, would the DVLA database also hold information about cars with private registration? I am trying to find details of car which appears to have a private reg and everywhere I check the reg is invalid. I have tried “https://www.gov.uk/get-vehicle-information-from-dvla” and tried “https://www.gov.uk/check-mot-history” but all show the reg as invalid

    • Rachel Richardson| 13th November 2019 at 8:33 am Reply

      Hi Jo,
      Thank you for your comment. We would recommend you contact the DVLA using their helpline.

  • Carole| 1st August 2019 at 6:01 am Reply

    H
    New car delivered 31st July checked DVLA brief information on there regarding car but then doing insurance quotes registration number not found, called insurance companies and still being refused insurance as unable to find the car , roughly how long does it take for insurance companies to see the information on DVLA database?

    Carole

    • Rachel Richardson| 1st August 2019 at 8:29 am Reply

      Hi Carole,

      Thank you for your enquiry regarding the DVLA.

      Insurance companies are generally aware that lease cars can take a little time to appear on the DVLA website and would insure them anyway.

      We hope this information helps.

  • Matt Jennings| 28th July 2019 at 9:19 pm Reply

    Hi Gary, This is a really interesting article. I wonder if you could offer some advice. I bought a used car from a Land Rover dealership in 2014. The car was 9 months old, 9,000 miles, 2 previous owners and a full service history. The car was very clean and nothing untoward.

    I’ve recently come to sell the car and I’m having real difficulty getting a valuation from any garage. All of the online valuation tools cannot find my vehicle. This seems to be stopping any deal offering me a price for the car.

    I can find it on the DVLA vehicle details but no third party system can find it. I’m making an assumption but I presume each of these tools like parkers, webuyanycar, Arnold Clarke, etc. pull the details from the DVLA? I can’t find a link on the DVLA site or support article for anything like this.

    • Rachel Richardson| 1st August 2019 at 9:03 am Reply

      Hi Matt,

      This is nothing to worry about. You should be able to manually put the details of your car and get a valuation. It is possible it’s an error in the software. If the car is on the DVLA website then there is nothing to worry about.

      If you would like any help in finding your new car, please get in touch with Amanda on 01903 223391 and she will be able to pass you to one of our experienced vehicle specialists.

  • Gary Barnes| 16th May 2019 at 4:29 pm Reply

    I was give a registration by the police at the scene of an accident where I had been injured and later by email. This registration number does not appear on the DVLA system and had subsequently caused problems with the claim. How can this happen?

    • Rachel Richardson| 21st May 2019 at 11:12 am Reply

      Hi Gary,
      I am really sorry to hear that you have had an accident and experienced subsequent issues. There are several reasons why a vehicle might not be on the DVLA website:
      1: It’s brand new – it is the responsibility of a dealership to register a new vehicle with DVLA
      2: It’s a kit car
      3: It’s imported
      4: It’s been rebuilt or radically altered
      5: It’s an old or classic car

      However, there should be a fund with your insurer that covers accidents where there is no one to claim from. I am sorry that we can’t offer you further advice on this incident and I hope that you get a satisfactory resolution.

  • miron| 17th February 2019 at 10:09 pm Reply

    My car is in the DVLA database but there is no car in the UK insurance system, who is guilty that I could not insure the car
    throughout 2018, despite the fact that was paid road tax and current MOT I have suffered losses from no insurance companies to insure my car

    • Rachel Richardson| 20th February 2019 at 4:37 pm Reply

      Hi Miron,
      I’m sorry to hear that you’ve had this issue. In these situations we recommend that you contact the insurance companies directly. If the car is on the DVLA website then it is likely an issue on their systems. I hope that you have luck going forward.

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