How long will it take for my car to be delivered?

What factors affect delivery time?

So, you’ve ordered your car, now you just have to wait for it to be delivered. The thing is, your vehicle supplier hasn’t actually given you a specific date. We understand that this can be frustrating, you’ve bought something and now you want to know exactly when it will be in your possession; it’s fair enough.

Maybe you have to plan the sale of your current car, or perhaps your existing vehicle may be due to be handed back. Whatever your reasons, it is understandable that you want to have a clear understanding of timeframes.

At OSV, we’ve had years of experience working with all manufacturers and we understand the complexities and difficulties that can cause delays. Therefore, we have written this article to help you to fully understand how long your car might take to show up, which will enable you to be fully educated and put the right plans in place.

Signing for a car

What could affect the delivery time-frame of my new vehicle?

Your car will go through a number of steps before it’s delivered to you. While we won’t be going into all of them, the process is, essentially, as follows:

  • Build allocation
  • In production
  • Transit to the port of exit
  • Pre-delivery inspection and paperwork
  • Finance agreements and delivery

So, with all the steps mentioned above, you can understand why your vehicle supplier can’t give you a specific date for delivery. There are so many factors that affect the delivery process, such as:

  • The factory
  • Location
  • Shipping
  • Finance agreements
  • Driver availability

We have gone through this process an infinite amount of times so we know exactly what sort of variables affect the delivery time. In this article we will give you an insight into the delivery process, and what affects the delivery time of your vehicle.

Time-frame of factory order vehicles

What happens at the factory plays a huge part in how long it will take for your car to be delivered. The timeframe for factory orders can vary considerably and is based on a number of factors such as:

  • The volume of orders
  • Factory closures
  • Problems with parts

Factory orders

The manufacturer will receive a high volume of orders, and this means that when the orders are received, the manufacturer will allocate a build week. However, the timeframe for this build schedule will depend on the volume of orders received and therefore can vary from 4 weeks to a year depending on the car, the availability of parts and any plans the manufacturer has for facelifts or new models.

Robots working on cars in production line

Factory closures

There are certain times of the year where the manufacturers have annual shutdowns and this can cause not only a delay with delivery but also receiving information. These shutdowns can vary between manufacturer. Once they reopen, they have a backlog and this can affect your order. Don’t be too concerned though, a credible broker should take this into consideration when giving you an estimated delivery date.

If there is a problem with parts for my new vehicle, how will this affect my delivery time frame?

Problems with parts can vary from quality standards to a delay in delivery. A large number of manufacturing plants depend on Just-in-Time delivery of parts when producing cars, and if there is an issue with shipping, or the parts are stuck in port then this can have a knock-on effect on your vehicle.

Sometimes factories can release bulletins about issues that have arisen with parts, this can mean that your vehicle may have been built but they would need to recall it to make corrections if it is deemed that your car could be affected. There are very high-quality standards and several points of quality checking that happen through the journey of the order. This means that if any point there is a slight concern, the car will be delayed due to inspection and strict quality control.

The delays that part problems cause can vary significantly, however, your vehicle supplier should stay close to your order and provide you with clear information about any problems that occur, which will enable you to plan.

No matter where you source your vehicle from, the potential risks for delivery time frame are similar, what matters is finding a vehicle supplier that keeps you aware of what’s happening.

My car is due to be delivered in 4 weeks, so why don’t I have a build slot yet?

When you first order your car, you’re guaranteeing yourself a production slot. However, this slot is not immediately booked in. The slot your car is given will be based on a couple of things:

  • Time and date of delivery
  • How many people there are before you

At the factory, your production slot will be diarised, though it’s likely it will be as part of a run of many different cars. In the majority of factories on any given day, there will be a series of different vehicles being made on the same production line.

The actual building of a car from start to finish takes around 48 hours, with the vast amount of this time needed to ensure that the paintwork is dry. The majority of the building is carried out robotically.

Once the car has been manufactured, it will go through quality inspection to ensure that everything is working correctly. After quality has been checked your vehicle will be taken to its port of exit (though of course, this depends on where the car has been built).

Once your car has been shipped to its market destination it will be released to a distribution company who will then transport your vehicle from the docks to the dealerships. Sometimes the cars are taken from the docks to a central compound for temporary storage.

Ultimately, your car will not be built until just before it’s needed. But once it’s your turn in the schedule, the process is incredibly quick.

Does location affect delivery time?

Where the car is built greatly affects delivery time. For example, if the car is built in Europe, then the time-frame from build to delivery is approximately 4 weeks (if all goes to plan). But cars built further afield such as China or America can take much longer. The best way to understand how long your car will take is to ensure that you work with a supplier that understands the manufacturing process and therefore can give you an accurate estimation.

How long will my car be stuck at the port?

There are factors that also affect the shipping time of your delivery. These include:

  • Shipping schedules and logistical problems
  • Peak times at the port

How do shipping schedules affect car delivery time?

Vehicles can be at the port for up to 3 weeks awaiting shipping. The main reason for this is customs and excise, they can spot check at any time and vehicles can be quarantined with no fixed time for release. While this is rare, it does happen.

Peak times at the port

March and September are high volume months within the motor industry. This is because these are the months that the new number plates are released so during this time there are vast numbers of cars going through the port.

They are all stored in specific orders and if your car is behind hundreds or thousands of others, it is impossible to access it and speed up the process. However, a credible supplier will understand how these peak months affect lead times and can plan this with you to achieve your delivery preferences.

Audi SQ8

Will paperwork affect the delivery time-frame of my new vehicle?

Your delivery cannot take place until your finance agreement has been signed correctly, submitted to the finance company, processed, checked and verified. The time-frame for the speed of processing agreements depends on the time of year and the finance company.

Sometimes it can be 24 hours; sometimes it can be 5 days. Until they have completed this, they cannot authorise the release of your vehicle.

This is important because if you have been promised a time-frame but you cannot sign the documents within the time-frame, the delivery will be delayed until you complete them. This is rarely spoken about at the point of order with suppliers but it’s an important factor when it comes to delivery time. You can read more about what documents you will be signing here.

How does driver availability affect delivery time?

This is pretty self-explanatory. Just because your car is in stock, doesn’t mean you can have it the day it arrives. It will need to go through pre-delivery inspection and the delivery can only be booked after this has been done. Once it has been done, you will be offered the first available date for delivery. This depends on volume and driver availability.

The time-frame from completed inspection paperwork to delivery can vary from 3 days to 2 weeks depending on the manufacturer and the time of year.

Estimate vs. Promise

Some suppliers will guarantee you an exact delivery date at the point of order. Unfortunately, this date is neither realistic nor truthful. It is true that you can expect a date to be achieved and work towards that date. However, at the point of order, it is impossible to say conclusively that an exact date will be achieved.

If your vehicle supplier gives you an estimate, this will be based on the manufacturers lead time quoted at the point of order. This should only be taken as an estimate, not a promise. With a decision as important as buying or leasing a car you need to trust your supplier to give you all the facts, advantages and disadvantages without making promises just to secure a sale.

Of course, this doesn’t mean that your desired delivery date cannot be achieved, it just means that there are many factors that could alter this date, and it is best practice to prepare for this and be honest. So, if there is a slight delay, you can plan for it.

How can I trust the lead time my supplier has quoted for my new car?

The best way to know if you can trust your supplier is if they use the phrases ‘best estimate’, ‘potential lead time’ or even ‘approximate’. Why? This is because, as we’ve said above, nothing is guaranteed. Therefore, any information that is given should be an approximate guide and you should ensure that your supplier keeps you updated on the progress of the order.

It is tempting to be influenced by firm commitments however, we feel that educating customers in every aspect (good and bad) builds trust.

If you do take an estimate as a promise, you could end up selling your vehicle and then experiencing a delay and struggling to stay mobile.

Our recommendation would be to work closely with your supplier and have a plan for any slight delays that could arise. That way, even if they don’t happen, you can have peace of mind.

To find out more on how to trust your vehicle broker, read our article.

Vauxhall Astra Sports Tourer

How can I track the lead time of my new car?

This depends on the supplier. Some suppliers will provide no updates unless you ask for them, others will give you a phone call every now and then, and others won’t have the technology or the contacts to find that information. There are some suppliers, however, that will provide you with accurate information through every step of the delivery process.

We give our customers access to a portal specifically designed for our customers to track their order. This is then updated weekly. However, not all vehicle suppliers do this, so it’s best to check with your vehicle supplier.

So, there you have it. As you can see, there are quite a few things that affect when your vehicle will be delivered. However, your broker should know this and take all these factors into account when giving you an estimate as to when your vehicle will arrive. The majority of orders go smoothly and time frames are met, though it’s always best to be prepared.

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Rachel Richardson
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31 Comments

  • Andrew Williamson| 29th June 2020 at 3:13 pm Reply

    Ordered an Audi A6 Avant Quattro 45TFSI in Nov 2019, del March 2020. Still waiting for it to be built, so cancelled last month as I ordered an in stock 40TDI version. Signed up, commented and then I found out that in stock means in Germany so still another 4 weeks at least before it’s delivered. Given the money this type of service is laughable.

    • Rachel Richardson| 30th June 2020 at 8:53 am Reply

      Hi Andrew,
      Thank you for your comment. Was this an order through OSV, or through another company?

  • Paul| 8th March 2020 at 9:21 am Reply

    We’ve had a Toyota CH-R on order since 28/12/19. We were told that an estimated time of late February/early March would be our delivery estimated. I called dealer last week, he said it’s now end of March (estimated again!) He confirmed that it had arrived in UK. But gave no further details. The car left the factory in Turkey on 17/1/20. Why does it take so long, and when will we have our new car? Seems like ages……..

    • Rachel Richardson| 9th March 2020 at 11:31 am Reply

      Hi Paul,

      Thank you for your comment. The delivery date for your vehicle now it’s in the UK is likely connected to driver availability for delivery and inspection paperwork. Due to new numberplates being issued in March, it’s a very high volume month, and this will have some impact on delivery dates and times.

      • Paul| 9th March 2020 at 1:11 pm Reply

        Many thanks Rachel, that’s helpful
        Paul

  • N SHAH| 24th February 2020 at 3:56 pm Reply

    Waiting for delivery of Hyundai Tuscon 1.6 CRDi 48V MHD 136 N Line ordered first day of February with an approx delivery date of 6th March given by the dealer at the time. The dealer is now saying its not even made to the assembly line and the new date is end of March! That would be 2 months (if it it indeed gets delivered). Is there a better approximation available to establish if we will indeed see the face of the new car by end of March? Many thanks.

    • Rachel Richardson| 24th February 2020 at 4:16 pm Reply

      Hi,

      Thank you for your question. Your dealership will have access to the production slot information – however, it’s worth noting that many companies rely on a supply chain in China and they are currently experiencing delays in production of components.

  • G Davies| 21st January 2020 at 12:46 am Reply

    My sister is waiting for delivery of her Citroen Berlingo under the UK mobility scheme. We think it’s in Portugal awaiting shipping. The dealer is not very helpful. How can we establish delivery time please.

    • Rachel Richardson| 21st January 2020 at 8:32 am Reply

      Hi,

      Thank you for your comment. The best place to check would be the Motability site – they may be able to help you find out more information about current delays with vehicles under the scheme. Their contact details can be found on their website: https://www.motability.co.uk/

  • Bill Graham| 2nd December 2019 at 10:10 pm Reply

    Thanks for your article – it’s like you are describing the situation with Toyota RAV4 AWD Hybrids here in Australia. Our delivery date has been changed 3 times Now Feb 2020 – we paid our deposit in June. The silence from Toyota has been unbelievable. Someone needs to be held to account – The dealers appear to be in the dark as much as we are. Also Toyota are impossible to contact. No information is coming from anyone!

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